Collection of Information: We aim to collect, use and disclose only Personal Information as is required to enable Us to manage your Account (as defined in our Terms of Service), to provide the Services, to maintain our customer/visitor lists, to respond to your inquiries or provide feedback, for identification and authentication purposes and for service improvement.
"Personal Information" is any information about an identifiable individual, such as your name, telephone number, address, e-mail address, and credit card information. At the time of collection, We will clearly identify the information being collected and the purposes for which it will be used. It is always your choice whether or not to provide Personal Information but if you choose not to provide certain requested Personal Information, your access to and use of the Website, App or Services may be limited. We may collect Personal Information when you register for an account on the Website, App and/or Services, during communications with you and/or when you make purchases through the Services, through user support, and/or by way of user surveys.
"Non-Personal Information" is information of an anonymous nature that is not capable of being linked to an identifiable and may include an Internet Protocol Address (IP Address), the domain used to access the Website, App and/or Services, and the type and version of browser or operating system being used by visitors to the website when the foregoing is not linked to an individual. It also includes aggregate information, such as demographic statistics of our users (e.g. average age or geographical allocation of our users), number of visitors, webpages accessed, and average time spent on the Website, App and/or Services. Business contact information such as the name, title, business address, e-mail address, or telephone number of a business or Driver person or an employee of an organization is generally not considered Personal Information under applicable privacy laws.
Non-Personal Information is collected or derived by Us in the course of operating this Website, App, and the Services. For example, our web servers may automatically collect Non-Personal Information that is provided through your browser or stored in a cookie when you choose to visit the Website, App and/or use the Services.
Use of Information: We collect Personal Information for the following purposes:
Registration: To create either a Carrier or Driver Account for accessing the Service, you must provide certain Personal Information to us.
To register for a Driver Account, you must provide Us with your full name, telephone number and email address to allow Us to communicate with you. We collect your address and location to allow Us to show you projects in our area. You must also provide certain resume and bio information to order to apply for jobs, such as education and employment history, years of experience, work experience in the transportation industry, age range, pay expectations, shift preferences, driver license type, current driver abstract, CVOR, background clearance, location of services, whether you are independent, and insurance details. You have the option to provide additional Personal Information, such as a profile picture, in your Account profile. The Personal Information you upload to your Driver Account will be viewable by Carriers.
To register for a Carrier account, We collect the full name of the person creating the account, as well as the company name and contact information.
You have the option of using credentials from a third-party website (for example, your log-in credentials for Facebook or LinkedIn). If you provide your third-party account credentials to us, you understand some content and/or information in those accounts may be transmitted into your account with Us if you authorize such transmissions. We will not store your third-party username or password information.
Statistics: We also collect statistics about use of the Services used through the Website and App. We use this information to improve the Services and available products. This information will be kept confidential, however, aggregate statistics that do not personally identify an individual will be kept by Us and such aggregate statistics may be made available to third parties.
From time to time We may employ third parties to help Us improve or otherwise make available features on the Website, App and/or the Services, whether through the provision of maintenance services, database management, Web analytics or otherwise.
Truckker may provide Personal Information collected from you, to its service providers as necessary to enable the service provider to perform its obligations to us. In particular, Truckker uses the following third-party service providers as sub-processors of Personal Information: Avionté, SendGrid, Hootsuite, Close CRM, Heroku, Intercom, Webflow, Github and Rollbar. They will be subject to contractual restrictions prohibiting them from using or disclosing any Personal Information for any other purpose.
Our servers are located in the United States and Europe although this location may change from time to time) and accordingly your Personal Information may be available to the U.S. government or its agencies under a lawful order, irrespective of the safeguards We have put in place for the protection of your Personal Information. By using our Website, App and Services, you consent to the hosting of your Personal Information in the United States and Europe. We reserve the right to store and process Personal Information in other jurisdictions and will use commercially reasonable efforts to provide you with at least 30 days’ notice of any such changes in the processing location.
Important Exceptions: We may disclose your Personal Information to third parties without your consent, where permitted or required by law, for example if We have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. We may disclose Personal Information when We believe in good faith that such disclosure is required by and/or in accordance with the law.
Security: The security of your Personal Information is important to us. We use commercially reasonable efforts to store and maintain your Personal Information in a secure environment. We take technical, contractual, administrative, and physical security steps designed to protect Personal Information that you provide to us. We have implemented procedures designed to limit the dissemination of your Personal Information to only such designated staff or other permitted persons or companies as are reasonably necessary to carry out the stated purposes We have communicated to you.
Access and Accuracy: You have the right to access the Personal Information We hold about you in order to verify the Personal Information We have collected in respect to you and to have a general account of our uses of that Personal Information. Upon receipt of your written request, We will provide you with a copy of your Personal Information although in certain limited circumstances, We may not be able to make all relevant Personal Information available to you such as where that information also pertains to another individual or as otherwise required or permitted by law. In such circumstances We will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access and modifications in a timely manner.
We will make every reasonable effort to keep your Personal Information accurate and up to date, and We will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which We are permitted to disclose your information. Having accurate Personal Information about you enables Us to give you the best possible service.
RESIDENTS OF THE EUROPEAN ECONOMIC AREA (“EEA”): Truckker generally processes Personal Information in order to fulfill contracts we have with our customers (Carriers and Drivers) and to pursue our legitimate business interests listed above. Otherwise, Truckker will obtain consent from an individual in respect of processing of Personal Information if required by law to do so.
Further, individuals located in the EEA have certain rights under European law (including under the General Data Protection Regulation) with respect to Personal Information, including the right to request access to, obtain, correct, amend, delete, or limit the use of your personal data. Individuals, including end users of Carriers and Drivers located in to the EEA who wish to exercise these rights, should contact Truckker using the contact information below. Individuals also have the right to make complaints to regulatory authorities in respect of our privacy practices.
Contact Us: You can help by keeping Us informed of any changes to your Personal Information. If you would like to access your information, have any questions, concerns, comments or suggestions, or if you find any errors in our information about you, please contact our Privacy Officer via email at firstname.lastname@example.org or by mail at 1090 Dundas St E #203, Mississauga, ON L4Y 2B8.
Last Updated: November 8th, 2019